DOUARINOU André
14, rue du 26 Août 1944
94360 BRY SUR MARNE

'   (33) 1 48 82 31 25
È   (33) 6 61 86 31 25
. andre.douarinou@wanadoo.fr
:   http://perso.wanadoo.fr/douarinou/

 

Senior

 Consultant

 

 

CV in Adobe pdf format
French Version
CV in Word2002 format

 

 

WORK EXPERIENCE

 

 

 

2002 - 2004

Personnel project, Software company creation

Creation of CRM software (Customer relationship Management)

 

 

2001 – 2002

Senior Presales Consultant , Serena Software

 

Presentations creations (sales and technical), demonstrations and installations of the following products : ChangeMan DS for distributed systems, ChangeMan ALM  for Application Life Cycle Management, ChangeMan WCM for Web Code and Content Management.

 

 

1999 - 2001

Tivoli Services Consultant,  IBM, Tivoli Services

 

Installation of Administration and Supervision environment Tivoli tools on MQSeries platforms as OS/390 and distributed systems on large European accounts using Tivoli products : Chase Manhattan Bank (UK), Barclays Bank (UK), Natwest (UK), GAD (Germany).

 

 

1994 - 1999

Hot-Line System Engineer then Presales System Engineer, Candle

 

Presentations creations (sales and technical), demonstrations, installations of  automation and supervision tools on heterogeneous system platforms.

 

 

1990 - 1994

Hot-Line Manager,  Software A.G.

Hot-Line team Management (7 people).

 

 

1988 - 1990

Presales System Engineer, Wang

 

Consultant in relational database utilisation and in organisation of software package development..

 

 

1984 - 1988

Research and Development Manager, IMPULSION, French Software Company

 

Management of R&D team, creation of 4GL on HP 3000 (4 people).

 

 

1976 - 1984

System Engineer, Hewlett-Packard

 

Customer support, training on HP3000, HP250 systems,   and part of scientific systems such as HP98xx et HP9000.

 

 

 

 

 

 

TECHNICAL SKILLS

 

 

 

 

Operating Systems

IBM MVS, DOS/VSE, VM/CMS, AS/400, Microsoft Windows 9X, NT, 2000, XP, Unix (HP-UX, Sun Solaris, IBM AIX, SCO, Linux), HP3000/MPEiX

 

Languages / Scripts

SQL, Cobol, Fortran, Basic, SPL (HP), Natural (SAG), Pascal, Assembler, Java, HTML, XML, PHP, ASP,... WebSphere, WebLogic platforms ...

 

Tools, Web

Microsoft (WORD, EXCEL, POWERPOINT, PROJECT), Lotus Notes, Dreamweaver, Photoshop,...

 

Data Base

DB/2, Adabas, MySQL, Oracle, Sybase, Microsoft SQL Server, Informix

 

Administration/

Supervision tools and others

Tivoli, Candle, MQSeries, MSMQ, SAP/R3, PeopleSoft

 


 

COMPETENCE

 

 

Team management

Use and  prepare budgets, make forecasts, keep records and make adjustments to meet objectives

Product installations

Analyse and plan tasks, test and validate products, transmit knowledge to customers

Technical consultancy to sales team

Apply technical knowledge to help sales representative team members achieve their goals

Follow-up of customer accounts

Animate meetings, manage relations, supervise on-site actions

Presentations creation

Use of company tools and software together with Microsoft standard software

Proposals to customers technical enquiries

Dialogue with future clients, discuss needs and points of view then create reports

Tools / Software demonstration

Convince customers of adequate solutions, adapt, test and validate them with the clients

Customer training

Animate training courses, promote solutions,  develop or adapt new courses

Project management

Manage the different projects

Performance management

Perform audits, then create reports and make sure the customers apply the solutions

Collaborate with laboratories

Propose new function development, exchange views, discuss needs

Solution development

Observe the existing situation, create action plan, make the appropriate developments

Product support

Manage the products and their defects, make the laboratories aware of product problem situations

Bug and problem fixes

Diagnose the problems, find the by-passes, manage the incidents (tracking)

Press relations

Dialogue and inform reporters, animate meetings and conferences

Technical product  manufacturing

Conceive and manufacture and test products

 

 

 

 

EDUCATION

 

 

1974 – General Certificate of Education. Option Mathematics and Sciences.

1976 – Technical University of Cachan : Electronics degree.

1976 – Maintenance Technician training at CONTROL DATA Institute.

1986 – Project Management training (Integrated Computer Systems - Learning Tree).

 

 

English    : Fluent

German   : Good knowledge